Blognya Klik-Eat

Hawaiian BBQ Chicken Taquitos

Hmmmm, tasty

damndelicious:

I’m a bit obsessed with anything involving pineapple and BBQ sauce so with much brainstorming (more like dreaming and then waking up to be completely inspired), I decided to make these baked chicken taquitos. They’re slathered on with my favorite BBQ sauce, loaded with caramelized red onions and freshly cut pineapple with melted sharp cheddar goodness throughout a crispy, yet tender tortilla.

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Delivery Fee Increase

Big thank you for all your support that you have given us this past year. So much great things have happened to Klik-Eat this past year and you, our loyal customers, are the reason why. One of our main goal when we started Klik-Eat was to provide a fast and reliable food delivery service. Hopefully making your life that much easier.

Striving everyday to try and achieve that goal, starting Tuesday, March 5th, 2013, we will make the following changes:

• Delivery fee increase to Rp 18,000 (not including 10% government tax)
• Rp 50,000 minimum order (before tax, service charge and delivery fee)

Those changes will apply to all restaurants who utilizes Klik-Eat delivery staff. Other restaurants who deliver by themselves (such as Chopstix, Ayam Bakar Taliwang, etc) will set their own delivery fee. To find this info, you can check the “Delivery by” and “Delivery charge” in each of the restaurant pages.

There are a couple of reasons that forced us to make those changes:

• Jakarta minimum wage increase from Rp 1,529,150 in 2012 to Rp 2,200,000 in 2013
• Parking fee increase to Rp 2,000 - Rp 4,000 for motorcycles

There will be no doubt that quality of service will also increase after this. We will be better positioned to add more delivery staff and hire better human resources, and I hope we can show that on your next order with us.

If you do have any complaints, please do not hesitate to contact our call center manager, Yusuf Wardana at yusuf@klik-eat.com. Any other inquiries can be made to our call center at 021 2954 5000 or cs@klik-eat.com

Kenaikan Biaya Delivery

for english version click here

Terima kasih atas dukungan kalian semua selama ini. Begitu banyak kemajuan yang kami alami selama setahun terakhir ini, dan semuanya tidak akan mungkin terjadi tanpa customer setia kami. Sejak kami mendirikan Klik-Eat di Januari 2012, salah satu goal kami adalah untuk memberikan layanan delivery yang tepat waktu dan bisa diandalkan.

Agar kami terus bisa memperbaiki layanan delivery kami dan menjaga kualitas service kami, terhitung mulai tanggal 5 Maret 2013 akan ada perubahan berikut:

• Biaya delivery naik menjadi Rp 18.000 (belum termasuk PPN 10%)
• Minimum order Rp 50.000 (sebelum tax, service charge dan delivery fee)

Kedua perubahan diatas berlaku untuk semua restoran yang menggunakan layanan delivery dari Klik-Eat. Untuk restoran yang mengantarkan makanannya sendiri seperti Chopstix, Ayam Taliwang dan lainnya, biaya delivery ditentukan oleh masing-masing restoran. Untuk keterangan lengkap, silahkan lihat info “Delivery by” dan “Delivery charge” di setiap page restoran

Kenaikan biaya delivery yang cukup signifikan ini terpaksa kami lakukan karena alasan berikut:

• Kenaikan Upah Minimum Provinsi DKI Jakarta menjadi Rp 2.200.000 untuk tahun 2013 (naik dari Rp 1.529.150)
• Kenaikan biaya parkir di mall dan gedung menjadi Rp 2.000 - Rp 4.000

Dengan naiknya biaya delivery, kualitas service Klik-Eat juga akan terus kami tingkatkan. Jika untuk alasan apapun, anda tidak puas dengan service kami, jangan ragu untuk mengutarakan complaint anda ke manager call center, Yusuf Wardana di yusuf@klik-eat.com

Jika ada pertanyaan lainnya, silahkan langsung menghubungi kami di call center 021 2954 5000 atau email cs@klik-eat.com

Klik-Eat has received investment from Yume no Machi Suzou Iinkai (Demae-can.com)

We’re excited to announce that Klik-Eat has received investment from Yume no Machi Suzou Iinkai of Japan. Yume no Machi’s main service, Demae-can.com, is the biggest online food ordering service in Japan, with over 11,200 restaurants listed and also other operations overseas. It is an honor to be part of such a global leader in the online food delivery industry.

So what does it mean for you our awesome customers? Expect better service, better website, better selection of restaurants and better promotion. Starting off, you can check out our new site at livebeta.klik-eat.com and a new digital line number for our call center. We will announce these new features and improvements in subsequent posts.

If you have any question, feedback or comments you can leave it below or contact me directly at michael.saputra[at]klik-eat.com

Official press release in Japanese can be found in their website at Yumenomachi.co.jp or by following this link: http://www.yumenomachi.co.jp/news-release/press/20130111-00.html

English version of the press release is here

Have a Great weekend everyone!

Klik-Eat Holiday Schedule

Hi Guys, here’s our schedule for end of year 2012:

24 Dec 2012: Closed
25 Dec 2012: Closed
26 - 30 Dec 2012: Open as usual
31 Dec 2012: Open until 6pm
1 Jan 2013: Closed
2 Jan: Open as usual

Merry Christmas and Happy New Year everybody!

No Printed Invoice & Small Change During Peak Hours

Recently we sent out a survey to some of you to get feedback regarding Klik-Eat, and faster delivery time is one of the highest requested things on your list. We hear you.

Before we go into the topic, it’s best to understand how Klik-Eat delivery works. Currently there are 2 parties responsible for the delivery of your food:

1. Klik-Eat delivery staff
2. Restaurant delivery staff

Info regarding who’s delivering your food can be found on each restaurant page. It will say “Delivery by: Klik-Eat” or “Delivery by: Restaurant”. Most of the delivery that happens on our site are handled by Klik-Eat. With hundreds of orders every day, you can start to imagine the difficulties in handling the operation logistics.

Therefore starting Monday (8 October 2012), we will try something new. During Peak Hours, for all delivery handled by Klik-Eat, we won’t be able to bring you Printed Invoice & Change for your cash

Below are some more details:

• Peak hours are:
  Weekdays 11:00 to 14:00
  Weekdays 18:00 to 20:00
  Sundays 18:00 to 21:00
• For all internet orders, you will still receive invoice on your email, as usual
• For phone orders, you will have two options to get your invoice: we can email or fax your invoice
• If you don’t have exact change to pay for your food, please use one of our internet transaction options http://www.klik-eat.com/pages/how-to-pay/klikbca/

Why are we doing this?
This will make our delivery operation more efficient by not having to return and collect printed invoice and change from one of our offices. This will speed things up and thus, hopefully deliver your food faster

If you have any other questions, please call / email us, or you can comment below